Service Policy

Service Policy

1. Information of business

  • Address: 207/11 Nguyen Van Thu, Da Kao Ward, Dist.1, HCMC, Vietnam
  • Email: [email protected]
  • Phone: (+84) 28 6291 5199
  • Tax Code: 0314742605
  • Business registration certificate issued by the Department of Planning and Investment of Ho Chi Minh City on 22nd November 2017.

2. General terms and conditions

General terms and conditions in software development service and others.

The software development service schedule is decided by the written agreements between the 02 Parties and notified in the Software Development Service Contract.

Any notice, consent, or other communications on the agreed services will be made in writing and shall be sent by email, fax, and registered and certified post service according to the agreement between 02 Parties.

Return policy

SECOMM does not accept any form of return or replacement that is requested during the performance of the Software Development Service Contract.

Warranty policy

SECOMM will provide warranty and maintenance for the software development service performed by SECOMM according to the specific schedule commitment in each contract.

The process of supplying software development service at SECOMM

  • Gathering requirements and planning
  • Designing system and graphic
  • Programming & Development
  • Quality assurance
  • User Acceptance Testing
  • Deployment, putting into official using
  • Warranty and maintenance, fixing errors

Responsibilities of each Party

SECOMM’s responsibility:
  • Strictly perform the content and schedule of the contract.
  • Take responsibility for providing product warranty and technical support for clients during the use of products developed by SECOMM.
  • SECOMM shall take no legal responsibility in case clients use services supplied by SECOMM under signed Contract between 02 Parties to automatically post information that is not in accordance with provisions of Vietnamese law or other International treaties of which Vietnam is a member.
Clients’ responsibility:

– Pay service fee to SECOMM in accordance with the amount and schedule specified in the Contract.

– Clients shall not use products supplied by SECOMM to propagate information containing contents violating Vietnamese law, such as:

  • Causing harm to national security or harm to territorial integrity of Vietnam;
  • Causing harm to tradition and interests of Vietnam;
  • Inciting riots or causing conflicts between nations, causing harm to solidarity of Vietnamese nation;
  • Violating religious policies of the Party and Vietnamese State, propagandizing superstition;
  • Propagandizing, distributing depraved, erotic, gambling and violent cultural products;
  • Causing offence, libel to other person or causing harm to legal rights and interests of other entities;
  • Other contents that are prohibited by Vietnamese law.

3. Product delivery

Mode of supply

Products will be delivered after being completed and quality-tested from both SECOMM and clients.

Products will be delivered via email and SECOMM’s product management system.

Term of supply

Term of supply is officially confirmed in each contract. If there are any new or change requests raised during development, they might be estimated and add extra cost to the above total amount. Timeline shall be changed as well, depending on the actual effort required to complete the changes.

4. Payment method

Payment method and payment terms will be specified in the Contract between 02 Parties.

Clients shall pay all the service fees to the following account:

  • Beneficiary’s name : SECOMM SOLUTION CONSULTING CO., LTD
  • Account No : 0511000460275
  • Swift Code: BFTVVNVX

5.   Client’s Privacy Policy

How we use the client’s information

  • To complete the contract of using software and service at SECOMM
  • To contact for communications and consulting suitable solutions for clients
  • To answer the client’s questions and to solve issues about products provided by SECOMM.

Scope of information use

The necessary information about the business, as well as business representatives, should be provided to SECOMM as follows:

  • Personal information: full name, phone number, email, address
  • Business information: name, business field, order details, software or service request.

Term of information retaining

SECOMM commits to retain client’s information and will not share the information to any 3rd parties unless agreed by the client. SECOMM will also remove the information out of our system upon removal requests by the client.

Who can access the provided information

Only SECOMM’s staff or 3rd parties who are specified by the client will be able to access and use the information.

Address of the information gathering business

  • Address: 207/11 Nguyen Van Thu, DaKao Ward, District 1, HCMC, Vietnam
  • Website:
  • Email: [email protected]
  • Phone: (+84) 28 6291 5199

Mode and method for clients to access and edit information

Clients can contact SECOMM via email to access and edit the provided information with the header format:

EDIT INFORMATION_Name_Phone number, and send to email address: [email protected]

Confidentiality of clients’ data and information

SECOMM agrees and commits not to disclose nor use any Confidential Information by directly or indirectly manners for its own activities or third party for any purpose other than specified in the signed Agreement.

6. What personal data we collect and why we collect it

Contact forms


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